At CA Fashion Shop, we’re committed to providing premium menswear with effortless delivery. Below you’ll find answers to common questions about our products, shipping, returns and more.
Product Questions
What types of clothing does CA Fashion Shop specialize in?
We specialize in premium menswear for the modern gentleman, including:
- Outerwear: Jackets, parkas, coats, fleeces, and puffer jackets
- Bottoms: Jeans, joggers, sweatpants, and dress pants
- Footwear: Boots, hiking shoes, and loafers
- Accessories: Belts, bags, caps, and gloves
- Basics: Polo shirts, boxers, briefs, and loungewear
How do I know what size to order?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these measurements to your best-fitting garments. If you’re between sizes or need specific fit advice, our customer service team at [email protected] can provide personalized recommendations.
Are your products suitable for outdoor activities?
Yes! Our hiking shoes, fleeces, and performance outerwear are specifically designed for outdoor enthusiasts while maintaining our signature stylish aesthetic. Many customers combine these pieces with our casual wear for versatile transitional outfits.
Shipping & Delivery
What shipping options do you offer?
We provide two convenient shipping methods:
- Standard Shipping ($12.95 CAD): Via DHL or FedEx with full tracking (10-15 business days)
- Free Shipping: Via EMS for orders over $50 CAD (15-25 business days)
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. All international packages receive the same careful handling from our Canadian headquarters, with duties/taxes calculated at checkout for most destinations.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. EMS tracking is more limited but still provides delivery confirmation.
What if I need my order urgently?
We recommend selecting Standard Shipping for fastest delivery. While we can’t guarantee exact delivery dates, our FedEx/DHL shipments typically arrive within the estimated timeframe. For true emergencies, contact us at [email protected] before ordering and we’ll advise on options.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn with original tags attached. To initiate a return:
- Email [email protected] with your order number
- We’ll provide return instructions
- Once received, refunds process within 5 business days
Can I exchange an item for a different size?
Absolutely! Email us at [email protected] within 15 days of delivery. If the alternate size is available, we’ll guide you through the exchange process. For out-of-stock items, we’ll process a refund so you can reorder when available.
What if my item arrives damaged?
We sincerely apologize for any damaged items. Please email photos of the damage to [email protected] within 48 hours of delivery, and we’ll immediately arrange for replacement or refund at no cost to you.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. You can also choose PayPal for an extra layer of security.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and expedite future purchases. We never spam our customers.
Additional Questions
How can I contact customer service?
Our Unionville-based team is available at [email protected]. We typically respond within 24 hours (excluding weekends/holidays). For urgent matters, include “URGENT” in your subject line.
Do you offer gift wrapping?
Currently, we don’t offer gift wrapping, but all items arrive in our premium eco-friendly packaging that makes an excellent presentation. You can add a gift message during checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Email us immediately at [email protected] with “ORDER MODIFICATION” in the subject line, and we’ll attempt to accommodate your request if the order hasn’t entered processing.
At CA Fashion Shop, we’re dedicated to delivering more than just clothing – we deliver confidence, comfort, and contemporary style. If you have any questions not covered here, please don’t hesitate to contact our customer service team.